Frequently asked questions
Q: What is Included?
A: The instrument comes with everything that you need to play and look after it – the carry
case, a mouthpiece, a mouthpiece comfort patch, a neck strap, cork grease and a reed of your choice.
Q: How long can I hire for?
A: There is a minimum hire period of 3 months and a maximum of 12 months.
Q: What happens after month 3?
1. Continue to rent the instrument on a quarterly basis; or
A: You can cancel your rental contract by giving at least 2 weeks notice before the end of the current 3 month rental term. You can then either:-
1) Contact us to arrange a convenient time to personally return the instrument back to
us - we will cancel the contract whilst you wait and refund your deposit;
or 2) Contact us to request a courier collection at a cost to you of between £13 and £29 depending on the instrument - on receipt of the instrument we will cancel the agreement and refund the balance of your deposit.