Frequently asked questions
Q: Are the instruments new or used?
A: We have over 300 brand new instruments in stock available for either rental or purchase and over 100 ex demo / ex rental instruments. You can choose which one to hire;
Q: What is Included?
A: The instrument comes with everything that you need to play and look after it – the carry
case, a new mouthpiece, a mouthpiece comfort patch, a neck strap, cork grease and a new reed of your choice.
Q: How long can I hire for?
A: There is a minimum hire period of 3 months and a maximum of 12 months but you can then start a new rental agreement if you are not ready to commit to a purchase after 12 months;
Q: What happens after month 3?
A; You can either:
1. Buy it;
A: You can cancel your rental contract by giving a months notice. You can then either:-
1) Contact us to arrange a convenient time to personally return the instrument back to
us - we will cancel the contract whilst you wait and refund your deposit;
or 2) Contact us to request a courier collection at a cost to you of between £19 and £39 depending on the instrument - on receipt of the instrument we will cancel the agreement and refund the balance of your deposit within 24 hours.